Call 8-1-1 before you dig to have your utility lines marked for free.
No matter why you fall behind on energy bills, making progress is easier with a coach in your corner. If you or someone you know is struggling to pay bills, call a Catch-up Coach at 1-800-365-3234 from 7 a.m. to 6 p.m., Monday through Friday. Together, we’ll find the support programs and payment options to get back on track.
National Fuel representatives will be available at various community events to answer questions about billing or payment assistance programs.
National Fuel’s Customer Assistance Program (CAP) is a payment assistance program that offers affordable monthly payments and the opportunity to have outstanding balances due at the time of enrollment forgiven. It is a percentage of income program. As a participant in CAP your bills will be reduced to 4 or 6 percent of your monthly income, based on your verified income and household size. You will either pay your percentage of income amount or your average bill, whichever is less. The minimum CAP payment amount is $12.
This program has replaced the pre-existing Low Income Residential Assistance Program (LIRA). Call 1-800-365-3234 for more information.
The Pennsylvania Homeowner Assistance Fund, or PAHAF, is a housing-related program funded by the U.S. Department of the Treasury to assist Pennsylvania homeowners facing financial hardship due to the COVID-19 pandemic. The program will provide financial assistance to homeowners for qualified mortgage and housing-related expenses including utility bills to avoid delinquency, default, foreclosure, or displacement. This program launches February 1, 2022 and will continue until funds are exhausted. You may inquire by dialing 1-888-987-2423.
The Emergency Rental Assistance Program is a COVID Relief Fund. You may be eligible for assistance with your rent and utility bills. This program is open through September 2025 or until funds are exhausted. You may also inquire by dialing 2-1-1 or 1-855-567-5341 for assistance.
If you need help paying your heating bills, this federally funded program provides assistance to eligible customers.
** New for the 2024 – 2025 LIHEAP Season **
As a LIHEAP applicant/recipient you now have the option to share information from your LIHEAP application with your public utilities. If you choose to check the box authorizing LIHEAP to release your information, your enrollment into other utility programs will be faster and easier.
Find out more about how your information will be shared HERE.
Qualifying individuals or families may receive a one-time grant per program year.
LIURP provides FREE weatherization improvements to homes for qualifying households. LIURP is a Public Utility Commission mandated, usage reduction program for low-income customers. It is designed to assist customers by reducing their energy usage, thus lowering their monthly bills. Call to see if you qualify.
We have several ways for you to pay your monthly gas bill.
Saving money and energy is easier than you think. Help reduce emissions in the atmosphere by trying these quick and easy ways to save and put a little more money in your pocket. Making these small, inexpensive adjustments can make a big difference and assist with keeping the cold out and your costs down.
An extra measure of security for uninterrupted gas service is provided to allow for timely payment upon income check arrivals and avoidance of late payment charges.
The Medical Certificate Guidance provides information for customers and medical professionals regarding submitting medical certificates to public utilities to avoid termination of service or to restore service. The Standard Medical Certificate Form may be used as a tool to help simplify the medical certificate process for customers, medical professionals, and public utilities. Please contact our customer service line at 1-800-365-3234 if you have a medical emergency and are seeking a medical certificate.
National Fuel offers special protections to Pennsylvania customers who are the victims of domestic violence. If you or anyone living in your household currently have a Protection from Abuse order (PFA) or a court order, which provides clear evidence of domestic violence against you, you have the following protections regardless of your income:
Note: To receive these protections, you will be required to provide National Fuel with a copy of your PFA order or court order which provides clear evidence of domestic violence. National Fuel will not share this information with any third party. Please call us at 1-800-365-3234 for more information.
What is a PFA?
A PFA is a court order that protects you, your children, and/or other family members from abuse by a family member or intimate partner.